Support
How Can We Help?
Guides and answers for running your WhatsApp with Reeplii. Can't find it? Email us.
Email support@reeplii.comGet Started in Four Steps
- 1
Create Your Account
Sign up free, then tell us your business name and what you sell.
Sign up → - 2
Connect Your WhatsApp Number
In the app, open WhatsApp number and follow the steps to link your WhatsApp Business account.
Open the app → - 3
Set Up Your AI Assistant
Add your products, prices and FAQs under AI assistant, choose when it replies, then switch it on.
Open the app → - 4
Grow Your List and Broadcast
Share your opt-in link or QR code, then send your first broadcast to people who opted in.
Open the app →
Getting Started
What do I need to start?
A WhatsApp Business account and a phone number for it, plus your product list and prices. You can sign up and explore before connecting a number.
Can I use the number I already have?
Often, yes. Reeplii connects through the official WhatsApp Business Platform. When you connect, the app shows the options for your number.
How long does setup take?
Most businesses are replying with AI within an afternoon: sign up, connect your number, add your products and switch the AI on.
Your Number and Number Shield
How does Number Shield protect my number?
It only broadcasts to people who opted in, handles STOP instantly, holds promotions during quiet hours, sends a small test batch first on larger lists, and pauses a broadcast by itself if WhatsApp quality signals drop.
How do customers opt in?
Through your opt-in link or QR code, by replying JOIN (or your own keyword) on WhatsApp, or by being imported with permission you already have.
A broadcast was paused. What now?
The broadcast page shows why. Usually it is low quality signals or many failed sends. Fix the cause, then resume. Credits for messages that were not sent are refunded.
AI Assistant
What does the AI know about my business?
Only what you give it: your products, prices, stock, FAQs and business details. If it doesn't know something, it hands the chat to you instead of guessing.
Can I take over a conversation?
Yes. Reply from the inbox and the AI steps back from that chat. Hand it back to the AI with one tap whenever you're done.
Does it understand voice notes?
Yes, on Growth and above, including Hausa, Yoruba and Pidgin voice notes. Each second of audio costs 1 credit.
Billing and Credits
What happens when my credits run out?
The AI stops replying and passes new chats to you, and you get an alert. Top up anytime to continue. Top-up credits never expire.
Do unused monthly credits roll over?
Yes, while your plan is active: unused plan credits roll over, up to 3 times your monthly allowance. Top-up credits never expire.
Can I get a refund?
Credits for broadcast messages that fail are refunded automatically. For anything else, email support@reeplii.com.
Privacy and Data
Who owns my customer data?
You do. Reeplii processes it on your behalf under the Nigeria Data Protection Act. You can export your data from Settings at any time.
How do I delete my account?
From Settings → Privacy in the app. Your customers' personal data is deleted after closure, except where the law requires us to keep it.
Still Stuck?
Email us with your business name and what you were trying to do. Screenshots help.